FAQ

Common questions about our products and orders.

How long does production take?

We aim to print and ship within 3 working days after we receive your order. You'll get an email when it's dispatched.

Do you ship internationally?

We ship across the EU. Free shipping for orders over €50. For other countries, contact us and we'll see what we can do.

Can I change or cancel my order?

Contact us as soon as possible. Once production has started we may not be able to change or cancel. We don't accept returns on personalized items unless faulty — see our Terms.

What if my product arrives damaged?

Contact us with a photo within 14 days. We will replace or refund as appropriate.

How is the art generated?

We use AI to generate unique illustrations based on the data you provide. Each product is composed specifically for your order.